What to Do When a Death Occurs in New Braunfels, Texas
When a death occurs, you do not have to face the next steps alone. If the death was expected and at home under hospice care, call the hospice first; if it was unexpected, call 911. Then call Lux Funeral Home & Cremation Services in New Braunfels at (830) 624-0500 at any hour. A licensed funeral director answers directly, even after hours, and will guide you through what to do and arrange transfer of your loved one into Lux’s care. You do not need every decision made before you call.
The immediate steps
- Notify the appropriate officials. If at home under hospice, call the hospice; if unexpected, call 911. At a hospital or facility, the staff will begin the process.
- Call Lux Funeral Home at (830) 624-0500. A licensed funeral director answers directly, day or night.
- Let Lux arrange transfer of your loved one into its care from the home, hospital, hospice, or facility.
- Gather basic information, such as your loved one’s full name and any veteran discharge paperwork.
- Meet with a funeral director, in person or by phone, to plan the arrangements and review pricing.
Lux Funeral Home is available 24 hours a day, and there is no answering service. After hours, your call is answered directly by a licensed funeral director, Kenny Lux, Valerie Costello, or Corina Kaiser, so you always reach a professional who can help.
What if I do not know what kind of service we want yet?
That is completely normal. You do not need to decide between burial and cremation before you call. A Lux funeral director will first help with the immediate need, then walk you through the options when you are ready, including reviewing pricing. See our funeral and cremation services and grief support resources for more.
What to Do FAQ
What is the first thing to do when someone dies?
If the death was expected and at home under hospice care, call the hospice first; if it was unexpected, call 911. Once any required officials are notified, call Lux Funeral Home at (830) 624-0500, and a licensed funeral director will guide you through the next steps and arrange transfer into Lux’s care.
What do I do if a death happens at home?
If the person was under hospice care, contact the hospice, which will handle the official pronouncement. If not, call 911. After that, call Lux at (830) 624-0500 at any hour, and a licensed funeral director will coordinate the transfer of your loved one and help you begin arrangements.
What happens if a death occurs at a hospital or care facility?
The hospital or facility staff will handle the initial steps and ask which funeral home you have chosen. Let them know you have selected Lux Funeral Home, and call Lux at (830) 624-0500. Lux will coordinate directly with the facility to bring your loved one into its care.
Who do I call at night when a death occurs?
Call Lux Funeral Home at (830) 624-0500 at any hour. There is no answering service; after hours your call is answered directly by a licensed funeral director, Kenny Lux, Valerie Costello, or Corina Kaiser, who will guide you through the immediate steps.